Return & Refund Policy

Last updated: February 6, 2026

At Saltwater Charm Bar, each piece is thoughtfully made or curated with care. Please review our return and refund policy below before placing an order.

Returns & Exchanges

Ready-to-Wear Jewelry

We accept returns or exchanges on ready-to-wear items only within 14 days of delivery, provided that:

• The item is unworn

• The item is in original condition

• The item is returned in its original packaging

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Custom & Made-to-Order Pieces

Because custom charm pieces are made specifically for you:

All custom and made-to-order items are final sale.

This includes:

• Build-your-own charm pieces

• Market custom orders

• Personalized or altered designs

We do not accept returns or exchanges on custom items unless there is a defect or error on our part.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• A photo of the item and packaging

We will gladly replace the item or issue a refund if the issue was caused by us.

Refunds

Approved refunds will be issued to the original form of payment once the returned item is received and inspected.

Please note:

• Original shipping costs are non-refundable

• Refund processing times may vary depending on your payment provider

Market & In-Person Sales

All in-person market purchases are final sale.

If there is an issue with a market purchase, please contact us within 48 hours so we can review the situation.

Care & Wear Disclaimer

Our jewelry is made with stainless steel and designed for everyday wear, but normal wear and tear, improper care, or accidental damage are not covered under this policy.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: saltwatercharmbar@gmail.com